Frequently Asked Questions ❓
📦 Shipping & Delivery
Where do you ship?
We currently ship to the United States and United Kingdom.
How long does shipping take?
Standard shipping takes 7-12 business days. Express options available at checkout.
Do you offer free shipping?
Yes! Free shipping on orders over $75 (US) / £60 (UK).
Can I track my order?
Yes, you will receive a tracking number via email once your order ships.
💳 Payment
What payment methods do you accept?
We accept PayPal and all major credit cards (Visa, MasterCard, American Express).
Is my payment information secure?
Yes! We use industry-standard SSL encryption to protect your data.
🔄 Returns & Exchanges
What is your return policy?
We offer a 30-day return policy. Items must be unused and in original packaging.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective.
🔮 Crystal Care
How do I clean my crystals?
Gently wash with mild soap and lukewarm water. Dry with a soft cloth.
How do I recharge my crystals?
Place under moonlight overnight or use sage smoke to cleanse the energy.
Still have questions? Contact us and well be happy to help!